Recording a Voice Mail Greeting for Your Primary Line

Dialing Cisco Unity's Voice Mail

  1. From your assigned phone on campus, dial 4000 to be connected to CIsco Unity's Voicemail System.
  2. When prompted to enter your PIN, followed by pound, enter that extension's PIN and pound (#).

Recording a Voice Mail Message

Once you are in the menu options for the extension, follow the below steps.

  1. Press 4 to enter the Setup Options menu.
  2. Press 1 to enter the Greetings menu.
  3. The system will play your current greeting. Once the greeting has been played, press 1 to re-record the greeting.

Follow the prompts that the system gives and you'll be able to re-record and save a new greeting.


Recording a Voice Mail Greeting for Another Line

If you are responsible for multiple extensions, sometimes you'll need to be able to access that extension's greetings to record a new message (for a school closure, special events, etc.). This guide will walk you through changing another extension's greetings from any phone on campus.

You'll need the voice mail PIN for any extension you need to change. If you are needing a voice mail PIN reset for a line, please contact Technical Operations Support at support@mscc.edu or 931-393-1510.

Dialing Cisco Unity's Voice Mail

  1. From any phone on campus, dial 4000 to be connected to CIsco Unity's Voicemail System.
  2. When prompted to enter your PIN, followed by pound, enter 1#. The system will tell you this is an invalid entry, which is expected.
  3. When prompted to enter your ID, followed by pound, enter the extension's voicemail you need to change and the pound (#) sign.
  4. When prompted to enter your PIN, followed by pound, enter that extension's PIN and pound (#).

You should now be able to access the settings of that extension.

Recording a Voice Mail Message

Once you are in the menu options for the extension, follow the below steps.

  1. Press 4 to enter the Setup Options menu.
  2. Press 1 to enter the Greetings menu.
  3. The system will play your current greeting. Once the greeting has been played, press 1 to re-record the greeting.

Follow the prompts that the system gives and you'll be able to re-record and save a new greeting.